Shipping policy
We are committed to delivering your orders quickly, safely, and reliably.
1. Shipping Cost
We offer FREE shipping on all orders.
2. Order Processing Time
All orders are processed within 1 to 2 business days after payment confirmation.
Orders are processed Monday to Friday (excluding weekends and public holidays).
3. Delivery Time
Once your order has been processed and shipped, delivery takes:
- 3 to 5 business days (Transit Time)
-
Order Cut-Off Time: Orders placed before 5:00 PM (GMT-5:00) Eastern Standard Time (New York), Monday through Friday, will begin processing the same business day. Orders placed after the cut-off time will be processed on the next business day.
So, the total estimated delivery time is 4 to 7 business days.
4. Shipping Methods
We use trusted delivery partners to ensure safe and timely delivery:
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FedEx
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DHL
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USPS
You will receive tracking details once your order has been dispatched so you can follow your delivery in real time.
5. Order Tracking
Once your order is shipped, a tracking number will be provided via email so you can monitor your shipment status at any time.
6. Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to factors such as weather conditions, courier delays, or high order volumes.
7. Contact Us
If you have any questions regarding shipping or your order status, please contact us:
Business Name: Frestvia
Live Chat Support: 24/7 Hours
Business Hours: Mon - Sun | 10:00 AM - 08:00 PM (GMT-05:00 EST)
Contact Form: CLICK HERE
Business Contact: +44 7782 201472
Business Mail: contact@frestvia.store
Business Address: Office 16382 182-184 High Street North, East Ham, London, ENG E6 2JA, United Kingdom