Refund policy

Welcome to Frestvia. We value customer satisfaction and aim to provide a smooth and transparent return experience for all customers within the United States.

Return Window

Customers may request a return within 30 days of the delivery date.

Eligible Returns

Frestvia accepts returns for both:

• Defective products
• Non-defective products

To qualify for a return, items must meet the following conditions:

• Product must be new and unused
• Item must be returned in original condition
• Original packaging and tags must be included whenever applicable

Products showing signs of wear, misuse, damage, or alteration may not qualify for return approval.

Exchanges

We gladly offer exchanges for eligible products, subject to product availability.

Return Request Process

Customers requesting a return must contact our support team within the 30-day return period.

To begin a return request, please email us with:

• Full name
• Order number
• Reason for return

Our support team will review the request and provide further return instructions.

Return Shipping & Labels

Frestvia provides return shipping labels for both defective and non-defective returns.

Customers are not required to pay additional return shipping costs, as return labels are coordinated and provided by our support team.

No Restocking Fees

Frestvia does not charge any restocking fees for returned items.

Refund Processing

Once the returned item is received and inspected, approved refunds will be issued to the original payment method used during checkout.

Refunds are typically processed within 7 business days after return approval and inspection.

Depending on the payment provider, processing times may vary.

Non-Returnable Situations

Returns may be refused if:

• The product has been used or damaged after delivery
• The item is missing original packaging or important components
• The return request is submitted after the return period expires

Contact Information

Business Name: Frestvia

Live Chat Support: 24/7 Hours

Business Hours: Mon - Sun | 10:00 AM - 08:00 PM (GMT-05:00 EST)

Contact Form: CLICK HERE

Business Contact: +44 7782 201472

Business Mail: contact@frestvia.store

Business Address: Office 16382 182-184 High Street North, East Ham, London, ENG E6 2JA, United Kingdom

Customer support inquiries are reviewed during standard business hours.