FAQs
Frequently Asked Questions (FAQ)
Welcome to Frestvia. Below are answers to some of the most common questions our customers ask before placing an order. Our goal is to provide a secure, transparent, and smooth shopping experience for customers across the United States.
1. What products does Frestvia sell?
Frestvia specializes in stylish and practical fashion accessories, including handbags and tote bags designed for everyday use, comfort, and modern style.
2. Do you ship within the United States?
Yes. We currently ship orders across the United States.
3. How long does shipping take?
Standard delivery usually takes approximately 4–7 business days after the order has been processed and shipped.
4. How long does order processing take?
Orders are generally processed within 1–2 business days after payment confirmation.
5. Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a tracking number by email.
6. Is my payment information secure?
Absolutely. Our website uses SSL encryption and secure payment gateways to protect all customer and payment information during checkout.
7. What payment methods do you accept?
We currently accept:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Klarna
- Maestro
- Mastercard
- PayPal
- Shop Pay
- UnionPay
- Visa
8. Can I cancel my order?
Yes. Customers may request order cancellation within 24 hours of placing the order.
Once an order enters processing or shipment stages, cancellation may no longer be available.
9. Do you accept returns?
Yes. We accept returns for both defective and non-defective products within 30 days of delivery.
10. What condition must returned items be in?
Returned items must be:
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New and unused
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In original condition
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Returned with original packaging when applicable
11. Do you offer exchanges?
Yes. We offer exchanges for eligible products depending on product availability.
12. Who pays for return shipping?
Frestvia provides return shipping labels for approved returns. Customers are not required to pay additional return shipping fees for eligible returns.
13. Are there any restocking fees?
No. We do not charge restocking fees.
14. How long do refunds take?
Approved refunds are generally processed within 7 business days after the returned item has been received and inspected.
15. What should I do if I receive a damaged or incorrect item?
Please contact our support team as soon as possible with your order number and product details. We will review the issue and help resolve it promptly.
16. Can I modify my order after placing it?
If your order has not entered processing yet, we may be able to assist with modifications. Please contact support quickly after placing the order.
17. Why was my payment declined?
Payments may be declined for several reasons, including incorrect payment details, bank restrictions, or insufficient funds. Customers should contact their payment provider for additional information.
18. Do you store customer payment information?
No. Payment information is securely processed through trusted payment providers. We do not store sensitive payment details on our servers.
19. How can I contact customer support?
Customers can contact our support team anytime by email.
Support Email: support@frestvia.store
20. Why shop with Frestvia?
At Frestvia, we focus on combining style, quality, secure checkout, responsive customer support, and a smooth shopping experience to help customers shop confidently online.
21. Contact Information
Business Name: Frestvia
Live Chat Support: 24/7 Hours
Business Hours: Mon - Sun | 10:00 AM - 08:00 PM (GMT-05:00 EST)
Contact Form: CLICK HERE
Business Contact: +44 7782 201472
Business Mail: contact@frestvia.store
Business Address: Office 16382 182-184 High Street North, East Ham, London, ENG E6 2JA, United Kingdom